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General Terms and Conditions The Land of Bartje

Email: landvanbartje@landal.nl
Website www.landvanbartje.nu

Article 1 - Definitions

Het Land van Bartje: Cooperative Holiday Park Het Land van Bartje u.a., located in Ees, Chamber of Commerce number 04046210.
Customer: the party with whom Het Land van Bartje has entered into an agreement.
Parties: The Land of Bartje and Customer, collectively.
Consumer: A customer who is also an individual and acts as a private person.

Article 2 - Applicability

These terms and conditions apply to all quotes, offers, services, orders, agreements, and deliveries of services or products by or on behalf of Het Land van Bartje.
Het Land van Bartje and the Customer may only deviate from these terms and conditions if this has been agreed in writing.
Het Land van Bartje and the Customer expressly exclude the applicability of the Customer's general terms and conditions or those of others.

Article 3 - Prices

Het Land van Bartje's prices are in Euros, inclusive of VAT and exclusive of any other costs such as administrative or shipping costs, unless otherwise agreed in writing.
Het Land van Bartje reserves the right to change the prices of its services and products on its website and in other communications at any time.
Het Land van Bartje and the Customer agree on a total amount as an indicative price for services rendered by Het Land van Bartje, unless otherwise agreed in writing.
"Bartje's Land" may deviate from the suggested retail price by up to 10%.
Het Land van Bartje must inform the Customer in a timely manner of the reasons justifying a higher price whenever the target price exceeds 10%.
The Customer may cancel the portion of the order that exceeds the target price (plus 10%) if the target price turns out to be more than 10% higher.
Het Land van Bartje may adjust prices annually.
Het Land van Bartje will communicate price adjustments to the Customer in advance of their entry into force.
A consumer may cancel the agreement with Het Land van Bartje if they do not agree with the price increase.

Article 4 - Payments and Payment Terms

When entering into a contract for a service, Het Land van Bartje may require a deposit of up to 50% of the agreed-upon amount.
The customer pays for products directly in the online store.
The customer must have paid the deferred payment within 14 days after delivery.
The payment terms used by Het Land van Bartje are fatal payment terms. This means that if the Customer has not paid the agreed amount by the last day of the payment term, they are automatically in default and in breach, without Het Land van Bartje needing to send the Customer a reminder or put them in default.
Het Land van Bartje may make delivery dependent on immediate payment or require a security deposit for the total amount of services or products.

Article 5 - Right of appeal

When the Customer is in default, Het Land van Bartje may invoke the right of reclamation with regard to products delivered to the Customer that have not been paid for.
Het Land van Bartje exercises its right of complaint by sending a written or electronic notification to the Customer.
Once the Customer has been informed of the invoked right of complaint, the Customer must immediately return the relevant products to Het Land van Bartje, unless otherwise agreed in writing.
The customer pays the costs for returning or bringing back the products.

Article 6 - Right of Withdrawal

A consumer may cancel an online purchase within 14 days of purchase without giving a reason. This right of withdrawal does not apply when:

  • The product is used
  • it is a product that can spoil quickly, such as food or flowers
  • it's a product that is specially tailored or customized for the consumer
  • a product that cannot be returned for hygienic reasons, such as underwear and swimwear
  • the seal is not intact, when it comes to data carriers with digital content such as DVDs or CDs
  • the product or service relates to accommodation, a trip, a restaurant business, transport, a catering assignment, or a form of leisure activity
  • The product is a loose magazine or a loose newspaper.
  • it concerns an emergency repair
  • it concerns betting or lotteries
  • the consumer has waived their right of withdrawal
  • it concerns a service that is fully performed with the Customer's consent within the reflection period and where the Customer has expressly waived the right of withdrawal

The 14-day reflection period begins:

  • on the day after the consumer receives the last product or part of 1 order
  • once the consumer has concluded an agreement for the supply of a service
  • once the consumer has confirmed that they will receive digital content via the internet

The consumer can exercise their right of withdrawal by sending an email with that subject to ssteffen@landvanbartje.nl, optionally using the withdrawal form available on the website of Het Land van Bartje, www.landvanbartje.nu.
The consumer is obliged to return the product to Het Land van Bartje within 14 days of declaring their right of withdrawal, failing which their right of withdrawal will lapse.

Article 7 - Reimbursement of Delivery Costs

When the consumer has timely revoked their purchase and timely returned the entire order to Het Land van Bartje, Het Land van Bartje will refund any shipping costs paid by the consumer within 14 days of receiving the timely and fully returned order.
The costs for delivery will only be borne by Het Land van Bartje to the extent that the entire order is returned.

Article 8 - Return Shipping Costs

If the consumer exercises their right of withdrawal and returns the entire order on time, the Customer will bear the costs for this.

Article 9 - Right of Retention

Het Land van Bartje may exercise its right of retention and, in that case, hold the Customer's products until the Customer has paid all outstanding invoices from Het Land van Bartje, unless the Customer has provided sufficient security for those costs.
The right of retention also applies based on prior agreements under which the Customer still owes money to Het Land van Bartje.
Het Land van Bartje is not liable for any damages the Customer suffers due to the use of its right of retention.

Article 10 - Retention of Title

Het Land van Bartje retains ownership of all delivered products until the Customer has paid all outstanding invoices from Het Land van Bartje relating to an underlying agreement, including claims due to default of performance.
Until then, Het Land van Bartje can exercise its retention of title and repossess the items.
The Customer may not pledge, sell, transfer, or otherwise encumber the products before ownership has passed to the Customer.
When Het Land van Bartje invokes its retention of title, the agreement shall be rescinded, and Het Land van Bartje shall be entitled to claim damages, loss of profit, and interest from the Customer.

Article 11 - Delivery

Delivery will be made while supplies last.
Delivery takes place at Het Land van Bartje, unless otherwise agreed.
Delivery of online ordered products will take place at the address indicated by the Customer.
If the Customer does not pay the agreed amounts or does not pay them on time, Het Land van Bartje may suspend its obligations until the Customer pays.
In case of late payment, there is default by the creditor, meaning the Customer cannot object to a late delivery by Het Land van Bartje.

Article 12 - Delivery Time

The delivery times of Het Land van Bartje are indicative. If delivery is later, the Customer may not derive any rights from this, unless agreed otherwise in writing.
The delivery time begins when the Customer has fully completed the order process and has received a confirmation from Het Land van Bartje.
The Customer will not receive compensation and may not cancel the agreement if Het Land van Bartje delivers later than agreed. The Customer may cancel the agreement if this has been agreed in writing, or if Het Land van Bartje cannot deliver within 14 days after being formally notified in writing, or if the Customer and Het Land van Bartje have agreed otherwise.

Article 13 - Actual delivery

The Customer must ensure that the actual delivery of their ordered products can take place on time.

Article 14 - Transportation Costs

The Customer shall bear the costs for transport, unless the Customer and Het Land van Bartje have agreed otherwise in writing.

Article 15 - Packaging and shipping

If the packaging of a delivered product is opened or damaged, the Customer must have this noted by the carrier before accepting the product. If the Customer fails to do so, they cannot hold Het Land van Bartje liable for any damage.
When the Customer arranges the transport of a product themselves, they must report any visible damage to products or packaging to Het Land van Bartje prior to transport. If the Customer fails to do so, they cannot hold Het Land van Bartje liable for any damage.

Article 16 - Insurance

The Customer must adequately insure and keep insured, amongst other things, against fire, explosion, water damage, and theft:

  • Deliverables necessary for the execution of the underlying agreement
  • Matters of Het Land van Bartje that are present with the Customer
  • goods delivered subject to retention of title

The Customer shall present the policy for these insurances for inspection at the first request of Het Land van Bartje.

Article 17 - Retention

When the Customer takes delivery of products later than the agreed delivery date, the risk of any loss of quality is entirely for the Customer.
Any additional costs resulting from early or delayed acceptance of products will be entirely at the Customer's expense.

Article 18 - Warranty

When the Customer and Het Land van Bartje enter into an agreement of a service-providing nature, this only entails an obligation of effort for Het Land van Bartje and therefore not an obligation of result.
The warranty on products only applies to defects caused by faulty manufacturing, construction, or materials.
The warranty does not apply:

  • in case of normal wear and tear
  • for damage caused by accidents
  • for damage caused by modifications made to the product
  • for damage due to negligence or improper use by the Customer
  • when the cause of the defect cannot be clearly determined

The risk of loss, damage, or theft of the products delivered by Het Land van Bartje transfers to the Customer as soon as they are legally or factually delivered, or at least come into the possession of the Customer or a third party receiving the product on behalf of the Customer.

Article 19 - Exchanges

The customer may exchange a purchased item. The following conditions apply:

  • Exchanges can be made within 14 days of purchase, provided the customer presents the original invoice.
  • the product is returned in its original packaging and with the original price tag attached
  • The product has not been used yet

Sale items, perishable goods, custom-made items, or items specially adapted for the Customer cannot be exchanged.

Article 20 - Execution of the Agreement

Het Land van Bartje shall perform the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
Het Land van Bartje may have all or part of the agreed services performed by others.
The execution of the agreement will take place in consultation and after written agreement and payment of any deposit by the Client.
The Customer must ensure that Het Land van Bartje can commence the performance of the agreement in a timely manner.
If the Customer does not ensure that Het Land van Bartje can start on time, the resulting additional costs will be borne by the Customer.

Article 21 - Customer Information Provision

The Client shall make available to Het Land van Bartje all information, data, and documents that are relevant for the proper execution of the agreement in a timely manner, and in the desired form and manner.
The Client is responsible for the accuracy and completeness of the information, data, and documents made available, even if they originate from third parties, unless the nature of the agreement dictates otherwise.
When and to the extent requested by the Customer, Het Land van Bartje shall return the relevant documents.
If the Customer does not make the information, data, or documents reasonably requested by Het Land van Bartje available, or does not do so in a timely or proper manner, and this causes a delay in the performance of the agreement, the resulting additional costs and hours will be borne by the Customer.

Article 22 - Indemnification

The Customer indemnifies Het Land van Bartje against all claims from third parties relating to the products and/or services provided by Het Land van Bartje.

Article 23 - Complaints

The Customer must inspect a product delivered or service rendered by Het Land van Bartje for any defects as soon as possible.
If a delivered product or provided service does not meet what the Customer could reasonably expect, the Customer must notify Het Land van Bartje within 1 month of discovering the defect.
A consumer must notify The Land of Bartje of the defect within 2 months of discovering it, at the latest.
The customer shall provide a description of the defect that is as detailed as possible, so that The Land of Bartje can respond appropriately.
The Customer must demonstrate that the complaint relates to an agreement between the Customer and Het Land van Bartje.
When a complaint concerns ongoing work, the Customer cannot demand that Het Land van Bartje perform work other than what has been agreed upon.

Article 24 - Notice of Default

The Customer must notify Het Land van Bartje of any default in writing.
The Customer is responsible for ensuring that their notice of default actually reaches Het Land van Bartje on time.

Article 25 - Customer Liability

When Het Land van Bartje enters into an agreement with multiple Customers, each of them is jointly and severally liable for fulfilling the obligations in that agreement.

Article 26 - Liability The Land of Bartje

Het Land van Bartje is not liable for damages suffered by the Customer, unless such damages are caused by intent or gross negligence.
When Het Land van Bartje is liable for damages, this applies only to direct damages related to the performance of an underlying agreement.
Het Land van Bartje is not liable for indirect damages, such as consequential damages, loss of profit, or damages to third parties.
When Het Land van Bartje is liable, this liability is limited to the amount paid out by a closed professional liability insurance policy. If no insurance has been taken out or no damages are awarded, liability is limited to the (part of the) invoice amount to which the liability relates.
All images, photos, colors, drawings, and descriptions on the website or in a catalog are for illustrative purposes only and cannot lead to any compensation, dissolution, or suspension.

Article 27 - Statute of Limitations

The Customer's right to compensation from Het Land van Bartje expires 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code.

Article 28 - Dissolution

The Customer may dissolve the agreement if Het Land van Bartje is culpably in default of its obligations, unless this default does not justify dissolution due to its special nature or minor significance.
If the fulfillment of the obligations by Het Land van Bartje is still possible, then dissolution can only take place after Het Land van Bartje is in default.
Het Land van Bartje may cancel the agreement with the Customer if the Customer fails to fulfill their obligations under the agreement fully or in a timely manner, or if Het Land van Bartje becomes aware of circumstances that give it good reason to believe that the Customer will not fulfill its obligations.

Article 29 - Force Majeure

In addition to Article 6:75 BW, a breach by the Customer shall not be attributable to Het Land van Bartje in the event of force majeure.
Under the force majeure situation, it also includes:

  • An emergency such as a civil war or natural disaster
  • poor performance or force majeure from suppliers, carriers or others
  • Power, electricity, internet, computer, or telecom outages
  • computer viruses
  • strikes
  • government measures
  • transportation problems
  • bad weather conditions
  • Work stoppages

In the event of force majeure, whereby Het Land van Bartje cannot fulfill one or more obligations to the Customer, these obligations shall be suspended until Het Land van Bartje is able to fulfill them.
From the moment a force majeure situation has lasted for at least 30 calendar days, both the Customer and Het Land van Bartje may dissolve the agreement in whole or in part in writing.
Het Land van Bartje is not obligated to pay compensation to the Customer in a force majeure situation, even if Het Land van Bartje benefits from it.

Article 30 - Amendment of agreement

When it is necessary for its execution to amend a closed agreement, the Customer and Het Land van Bartje may adjust the agreement. This does not apply to products that the Customer purchased in a physical store.

Article 31 - Amendment of General Terms and Conditions

Het Land van Bartje may amend these terms and conditions.
Het Land van Bartje may always implement minor changes.
Het Land van Bartje will discuss significant changes with the Customer in advance as much as possible.
A consumer may terminate the underlying agreement in the event of a significant change to the general terms and conditions.

Article 32 - Transfer of Rights

The Customer may not transfer any rights from an agreement with Het Land van Bartje to others without the written permission of Het Land van Bartje.
This provision applies as a property law clause as referred to in Article 3:83(2) of the Dutch Civil Code.

Article 33 - Consequences of nullity or voidability

If one or more provisions of these general terms and conditions prove to be void or voidable, this will not affect the remaining provisions of these terms and conditions.
A provision that is void or voidable shall, in that case, be replaced by a provision that comes closest to what Het Land van Bartje intended on that point when drafting the terms and conditions.

Article 34 - Applicable Law and Competent Court

These general terms and conditions and any underlying agreement between the Customer and Het Land van Bartje are governed by Dutch law.
The court in the district of the registered office of Het Land van Bartje has exclusive jurisdiction to hear any disputes between the Customer and Het Land van Bartje, unless otherwise provided by law.

Prepared on December 7, 2023.

©2026 The Land of Bartje | Online realization: 050 Marketing

©2026 The Land of Bartje
Online realization 050 Marketing

Children's Party Cancellation Policy

We reserve special time, staff, and materials for your children's party. Therefore, we have the following cancellation policy:
  • Free cancellation within 72 hours of booking.
  • For cancellations made up to 14 days before the scheduled party date, 25% of the agreed-upon total amount will be charged.
  • For cancellations made between 14 days and 48 hours before the scheduled party date, 50% of the agreed-upon total amount will be charged.
  • If you cancel within 48 hours of the scheduled party date, the full amount (100%) is due.
Cancellations must be communicated in writing via email. The date and time of receipt are considered the time of cancellation.

If you fail to show up at the agreed-upon date and time without prior cancellation, 100% of the agreed-upon amount will also be charged.